Experts in Motorcoach Transportation

General Information

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Holidays/Snow/Schedules

Be sure and check our "Message Board" for schedule changes in inclement weather and around holidays.

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TO SEE ALL SERVICES WE OFFER PLEASE CLICK THE DROP DOWN MENUS ON THE LEFT .

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INTERNET TICKETS: Internet tickets may be purchased and either be picked up at terminals or can be mailed with 7 days advance purchase. There is a $3.00 charge for mailing and a $3.00 charge if you choose to insure delivery by the post office. Martz will not be responsible for lost or stolen tickets purchased over the internet. Internet tickets purchased after 7pm will not be processed until after 7 am the following morning. Internet receipts are not good for transportation. Passengers must pick up tickets during normal terminal hours or have them mailed prior to boarding the coach. Tickets can only be mailed to addresses within the United States.

Note: Purchasing an internet ticket does not reserve a seat. Customers who wish to make reservation must call terminals for reservations.

SCHEDULES: All schedules are issued for the convenience of the public. While Martz and all connecting companies endeavor to maintain schedules shown, these schedules are not guaranteed and are subject to change without notice. Times shown are approximate and are intended for information purposes only. Schedule times may vary due to traffic, time of day and road conditions.

SEATING AND RESERVATIONS: Martz offers seat reservations on select schedules. Although we do our best to maintain these reservations, we cannot guarantee a seat and/or a specific seat assignment. Due to business conditions, it may become necessary to make changes without notice. Reservations are null/void 10 minute prior to departure. We recommend being at the gate ready to board no less than 30 minutes before the scheduled departure time.

Seating aboard vehicles operated in interstate or foreign commerce is without regard to race, color creed or national origin.

BAGGAGE: Baggage must be identified and claimed promptly at destinations. Customers must report missing baggage to ticket agents immediately upon arrival at your destination. No claims will be honored if not immediately reported. Maximum Baggage liability is limited to $250.00 for all baggage per adult fare ticket and $125.00 per child ticket unless a greater value is declared and excess baggage charges are paid prior to departure. Excess Value is available only on interstate tickets. Due to regulations in New York City baggage cannot be loaded or unloaded on city streets and can only be handled at Port Authority Bus terminal.

EXCESS BAGGAGE: When traveling on a Martz Schedule passengers are permitted two (2) pieces of baggage weighing no more than 50lbs each and children two (2) pieces weighing no more than 25lbs each (free). Passengers will be charged $10 per piece starting with the 3rd bag. Oversized (exterior dimensions over 62 inches adding length + width + height) and Overweight bags must be sent via Package Express, shipping charges will apply. Bicycles, skis, etc. must be packed in wood, canvas or other substantial container and securely fastened.

When traveling Greyhound, Fullington or Capitol schedules, passengers are permitted one (1) piece of luggage before excess baggage charges will apply, visit Greyhound's website for more information, www.greyhound.com.

PETS: No pets are allowed in interstate and intrastate passenger service.

ANIMALS: Dogs, cats, birds, or other animals will not be transported. Only service animals in accordance with the Americans with Disabilities Act may accompany a passenger in Interstate and Intrastate service.

CHILD FARES: Children who have not reached their second birthday will be carried free when not occupying a seat to the exclusion of paying passengers. Children between the ages of two and eleven (those that have not reached their 12th birthday) will be charged half fare. Up to three children may accompany an adult at half fare.

CASH FARES: Customers may purchase a one-way full-fare ticket from the driver in the event a terminal or ticket counter is closed at the time of departure. Customers are required to have exact change. Drivers do not carry change.

UNACCOMPANIED CHILD POLICY: Martz reserves the right to refuse transportation to minors traveling unaccompanied if he/she cannot provide ID to verify minimum age of 16 years old. Martz will allow minors that are at least 15yrs old to travel unaccompanied only if he/she is an official member of the Martz Student Discount Program.

MARTZ STUDENT DISCOUNT PROGRAM (SDP): Students receive 25% off Martz full-fare tickets. Students at least 15 years old can join by supplying 2 forms of ID and parent signature. Students that are 16 years old or older must provide drivers license and school ID. Membership applications and discounted tickets are available only at full-service locations which include Wilkes Barre, Scranton, Mt Pocono and DWG/Stroudsburg. Annual membership fee is only $20 and students will receive a $10 coupon by mail to be used on a future Martz trip.

MARTZ DISCOUNTS: Upon request and with proper identification Martz will apply the following discounts on full fare tickets only. Sorry, discounts are not applicable on Special Fare tickets.

Personal Care Attendant		1st ticket full-fare, 2nd half price
Senior Citizen Discount		12% off full-fare tickets
Student Discount Members		25% off full-fare tickets
Military Discount		10% off full-fare ticket

CELL PHONE POLICY: In consideration of your fellow passengers, and common decency, cell phone usage is to be kept at a minimum. It is recommended that your cell phone is set to vibrate when a call is received. We understand that emergencies do arise, and expect customers to take those calls.

OBJECTIONABLE PERSONS: Carriers reserve the right to refuse to transport a person under the influence of intoxicating liquor or drugs or who is incapable of taking care of him/herself, or whose conduct is such or likely to be such as to make him or her objectionable to other passengers or prospective passengers, or who refuses to comply with any lawful rule or regulation of the carrier. Such persons may removed from the bus at any usual stopping place or at such other place as the driver may select. In event of such removal, the liability of the carrier shall not exceed the amount of the excess fare paid by the passenger.

Exception: This rule does not apply to persons who are ill and accompanied by an attendant or nurse.

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