Frequently Asked Questions

1. Can I use the Internet receipt I print on my computer for travel?

No. Passengers must either pick up their ticket at terminals or have it mailed prior to boarding the coach.

2. May I bring food and drink on board the bus?

Yes. Food and non-alcoholic drinks may be brought on board for your personal use. Please remove your litter when you leave the coach.

3. Do I need reservations?

Sometimes. Service on most bus companies is on a 'first come - first served' basis. Tickets may be purchased in advance though this does not necessarily guarantee a seat. We recommend that passengers arrive thirty minutes ahead of their scheduled departure time, and be prepared to board at least ten minutes before. Martz Trailways routinely provides extra coaches whenever and wherever they are needed. Some but not all schedules on Martz have reservations for the convenience of customers. Check with an Agent once you decide which schedule you will be traveling on.

4. May I use a Greyhound or other bus company ticket on a Martz bus?

Yes. We honor most tickets written by other bus companies including Greyhound, with the exception of special fare tickets.

5. May I bring my pet with me?

Sorry, no pets, please. The only animals that are allowed on the bus are service animals specifically trained to aid individuals with a disability.

6. How many pieces of baggage can I take?

Two. Two bags for every adult ticket purchased. Each piece not to exceed 50 lbs., per adult ticket. Children may take only 1 piece of baggage. All baggage must have an identification tag affixed which should include your name and telephone number. Please refer to the "Baggage Information" Rules section for further information.

7. May I play my CD player or use my laptop computer on the bus?

Yes. Music devices and other electronic equipment are welcome on the bus when used with courtesy for other travelers. Music devices must be used with headphones and played at a low enough volume so as not to disturb other passengers or distract the bus driver. This is simply a matter of common courtesy that we must enforce for the comfort and safety of other passengers and the bus driver.

8. May I use my cell phone while traveling on the bus?

Yes, but. As a courtesy to other passengers, we prefer that you do not use your cell phone while traveling on the bus. If you must use your cell phone, please limit your use to necessary calls only, and use it in a manner that does not interfere with other passengers or create a distraction for our driver. If your cell phone use disturbs other passengers or the driver, or if your cell phone continues to ring, the driver may ask you to turn off your cell phone. It is our goal to provide all of our passengers with the ability to rest comfortably and enjoy a safe and quiet ride while traveling with Trailways.

9. Is smoking allowed on buses?

No. Federal law does not permit smoking on buses.

10. How long are tickets good for?

Generally, one-way tickets are good for ninety days, and round-trip tickets are good for one year from the date of purchase. However, some specially priced tickets are valid for different lengths of time, and are marked or sold accordingly. Be sure and ask agents for special fares before you purchase your tickets.

11. Are there group rates for tickets?

Yes. Ask an agent for special group rates or go to our charter page on this web site.

12. Do you have single and multi day tours?

Yes. Go to the tours section of this website.

13. May I get a refund on my ticket?

In most cases the answer is 'yes'. Refunds are based on the value of the unused portion of the ticket. However, some ticket are not refundable and are clearly marked "No Refund". If you purchased your ticket with a credit card, in order to receive a refund/credit, you must include the credit card type, number, expiration date, and cardholder's name. Please note that only tickets bearing our company name will be considered for a refund by our Refund Department.

For additional information, please see our "Refund Policies" below.

To request a refund, you must mail your ticket to our general office at Martz Trailways, 239 River Rd., Wilkes-Barre, Pa. 18702.

Refund Policies

A. Wholly or partially unused tickets may be refunded by mail, to the Refund Department at our corporate office. Only original tickets (no copies) will be considered and the request must be made by the original purchaser of the ticket. When you mail us your ticket, you should insure the envelope with the United States Postal Service for the value of the ticket to be refunded; we will not be responsible for lost mail. Refund values will be determined as follows:

Wholly unused tickets, or partially unused tickets, that are eligible for a refund and have not been presented and used for transportation, will be refunded at the purchase price paid.

Tickets that are eligible for a refund will remain eligible for up to one year from the date of expiration. No refund will be issued for tickets that exceed one year from the date of expiration. Tickets that are non-refundable are clearly marked "No Refund" and therefore are not eligible for refund.

Refund Policy on Multi-Ride/Commuter Tickets Refunding Multi-Ride/Commuter tickets results in losing the discount that was applied for the multi-ticket book purchase. Refunds are made by, first, subtracting the full-fare value (not the discounted value) of the tickets used, from the cost of the multi-ride ticket book. At times this will result in no refund value for partially used multi-ride ticket books.